How to Write a Summary of an Article? Davis Strayer University Management Dr. Prakash Menon April 29, Abstract This critical analysis case of Empress Luxury Lines is based on circumstances of ethical dilemmas and challenges of top level managers and their employees faced with decisions on what anyone person or persons would do against making ethical decisions.
The beginning of this originated from problems incurred with the computer system when it was hit by a power surge from fierce thunderstorms from the night before. Once this request was made, Kevin Pfeiffer reported back to Phil Bradley and instructed that the damage to the underground wires and computer circuits could be repaired for about fifteen thousand dollars.
Carrying out this task would result in a damage estimate of roughly five hundred thousand dollars, which of course is much higher than the amount Kevin Pfeiffer estimated based on the true damages. In response to Phil Bradley, Kevin Pfeiffer refused to carry out the task, though he was a new hire and technically on probation.
Antonio Melendez congratulated Kevin Pfeiffer for his refusal, though in the end, it did not really matter since another individual, Matt, was called upon to do the task. Antonio Melendez saw the motivation behind the whole scam that Phil Bradley was trying to pull.
As one knows, due to environmental factors such as the stock market bubble and terroristic events that occurred on September 11,demand decreased.
In addition to this, in many hurricanes hit which caused Empress to refund many of the checks for their Caribbean and Gulf cruises, while coping with steep increases in fuel costs at the same time.
Antonio Melendez was faced with a difficult situation in that he realized that he could face consequences about the measures being taken by Phil Bradley and Roger. One thing that Antonio Melendez did know was that since taking the job, Empress had successfully defrauded insurance companies before, though he dismissed these in the past due to the fact that the occurrences happened before his arrival.
Now, Antonio Melendez was not so sure these concerns should be dismissed. Within the company, no mechanism was in place to report wrong-doing internally, and no protections were available for whistle-blowers. Antonio Melendez did not feel confident that, even if bypassed by the chief financial officer that he would find upper level management all that eager to thwart the scheme.
His gut feeling told him that the person most likely to be penalized internally was the whistle blower.
Kevin Pfeiffer was faced with a difficult task as well. He debated as to whether just call the insurance company and inform them of the situation; however, he decided to go to Antonio Melendez first.
Overall, there was a high degree of personal risk for Antonio Melendez and Kevin Pfeiffer. In addition to this, there was a low probability that the problem would actually be addressed; therefore, Antonio Melendez was concerned about whether or not he should just sweep the issue under the rug.
In the analysis of this case, the first issue to be addressed is what obligations Antonio Melendez has to his subordinate, Kevin Pfeiffer if he uses the utilitarian approach to decision making. Before applying this approach to the situation between Antonio Melendez and Kevin Pfeiffer, one must first have an understanding of what the utilitarian approach involves.
When applying the utilitarian approach, the decision maker is to consider the effect of each decision alternative on all parties and select the one that optimizes the benefits for the greatest number of people.
If Antonio Melendez applied the utilitarian approach, he would be basing his decision of what obligations he has to his subordinate based on what is good for the greatest number of people.
When one considers what the greatest number of people actually consists is, one can view it as if the number of people in the company, being Empress Luxury Lines, or the number of people working in businesses in general.
Both examples shall be examined. He would not have any obligation to fight for him. By using the utilitarian approach in this scenario, Antonio Melendez would be inclined to just turn a blind eye to the whole situation, though he may view it as wrong, since it would help out the company as a whole with generating almost a half a million dollars to perform system upgrades that would be beneficial to the company.
In turn, this may end up saving jobs since Empress Luxury Lines would not have to cut other costs in order to someday obtain the system that Antonio Melendez wants to upgrade to. If Antonio Melendez views the people working for Empress Luxury Lines as the group of people considered to be the greatest amount of people, Antonio Melendez is likely to tell Kevin Pfeiffer that he is on his own and that he agrees in fraudulently claiming more damage than what was actually done for the mere fact that the extra money would help the company, along with its employees.
If Antonio Melendez perceives doing what benefits the greatest amount of people as everyone working in business, he is likely to inform the insurance company or another member of upper management or possibly a board member of what Phil Bradley and Roger wanted Kevin Pfeiffer to do, which ultimately was done by Matt, being causing more damage than what was actually incurred.
The reasoning for this is that if Antonio Melendez viewed the greatest amount of people as the group of people working in businesses in general, rather than just in his own organization, he would likely believe that by making fraudulent claims, it would lead to the cost of insurance coverage rising for companies in general, and especially neighboring companies located in close proximity to Empress Luxury Lines, because they may be viewed as higher risk.
It is logical to think that if there was a great deal of damage done to a company due to a weather event in a certain area, other companies located in close proximity would be seen in a high risk category when determining insurance premiums. Therefore, this would be a financial burden for surrounding companies and could hurt their businesses along with their employees.
The second issue to be addressed is what obligations Antonio Melendez has to his subordinate, Kevin Pfeiffer if he uses the individualism approach. Essentially, by using the individualism approach, the individual would take the action that is intended to produce a greater ratio of good to bad for the individual compared with other alternatives Daft, View Notes - Case 1 from MGT at California State University, Dominguez Hills.
Empress Luxury Lines Empress Luxury Lines. There are many different approaches Antonio could take to resolve his. Free Essay: To provide background regarding the Empress Luxury Lines case, in the case Kevin Pfeiffer, a computer technician initially told Antonio Melendez.
Empress Luxury Lines 1) Analyze the ethical dilemma faced by Antonio. In this case study Antonio work in the Empress Luxury Lines and he faced dilemma regarding the ethic in the work place. Kevin Pfeiffer works as a computer technician and his roles to estimated damage due to recent thunderstorm.
The Empress Luxury Lines case study details the decisions and activities of the organization and its upper level management.
Kevin Pfeiffer, a computer technician on new hire probation, was asked to act unethically in regards to an insurance claim. View Notes - MGT Assignment 2 Empress Luxury Lines from MGT at University of Phoenix. Empress Luxury Lines Empress Luxury Lines 1) Analyze the ethical dilemma faced by Antonio.
In this case%(3). Empress Luxury Lines Case Study Questions To provide background regarding the Empress Luxury Lines case, in the case Kevin Pfeiffer, a computer technician initially told Antonio Melendez that it appeared that top management found a way to fund the computer system upgrade that .